tag:status.pimlico.io,2005:/history Pimlico Status - Incident history 2025-11-18T12:00:00.000+00:00 Pimlico tag:status.pimlico.io,2005:Incident/cmi4jl75k00zwwga6e6a3eowo 2025-11-18T12:00:00.000+00:00 2025-11-18T13:00:00.000+00:00 Degraded performance Type: Incident

Duration: 6 hours and 23 minutes

Affected Components: base, fuse, polygon, linea, nautilus, mantle, ethereum, lyra, opbnb, celo, arbitrum, binance, dfk-chain, kinto-mainnet, avalanche, optimism, scroll, gnosis, klaytn-cypress, Verifying Paymasters, Dashboard

Nov 18, 13:00:00 GMT+0
Identified - We’re seeing improved performance on our side, though we’re continuing to monitor the situation closely. If you run into anything or need help, feel free to reach out..

Nov 18, 12:00:00 GMT+0
Investigating - We’re currently experiencing degraded performance on our API due to an issue with Cloudflare. Our team is monitoring the situation closely and working to restore full stability. We will share updates as soon as possible..

Nov 18, 14:45:00 GMT+0
Monitoring - The issue has now been resolved and performance is back to normal. We’re continuing to monitor to ensure everything stays stable. Please let us know if you see anything unexpected..

Nov 18, 18:23:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.pimlico.io,2005:Incident/cmgyvozzp00hohfk47b4ydo9s 2025-10-20T07:30:03.859+00:00 2025-10-20T07:30:03.859+00:00 Dashboard Outage Type: Incident

Duration: 2 hours and 20 minutes

Affected Components: Dashboard

Oct 20, 07:30:03 GMT+0
Identified - We are currently experiencing an outage affecting the Vercel-hosted dashboard. The API and other systems remain fully operational..

Oct 20, 09:30:00 GMT+0
Monitoring - The dashboard is now operational again. We are continuing to monitor to ensure stability..

Oct 20, 09:50:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.pimlico.io,2005:Maintenance/cm571easo009dmcvxyci3dqzw 2024-12-27T17:40:00.000+00:00 2024-12-29T18:42:57.925+00:00 Requests Logs Maintenance Type: Maintenance

Duration: 2 days, 1 hour and 3 minutes

Affected Components: Dashboard

Dec 29, 18:42:57 GMT+0
Completed - Maintenance has completed successfully..

Dec 27, 17:40:00 GMT+0
Identified - New request logs and data are temporarily unavailable during this scheduled maintenance period. Normal operations will resume once maintenance is complete..

]]> tag:status.pimlico.io,2005:Incident/cm48ez9we001hro2w7344ybjj 2024-12-03T11:40:00.000+00:00 2024-12-03T11:50:00.000+00:00 Elevated API Error Rates Type: Incident

Duration: 10 minutes

Affected Components: celo, nautilus, scroll, Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base

Dec 3, 11:50:00 GMT+0
Resolved - This incident has been resolved..

Dec 3, 11:40:00 GMT+0
Identified - We are investigating an increase in 5xx server errors affecting the API. Our team is working to identify the root cause and restore normal service as quickly as possible..

]]> tag:status.pimlico.io,2005:Incident/cm1i5ewfv00063prlw5bi438e 2024-09-25T16:55:00.000+00:00 2024-09-25T18:09:11.407+00:00 Elevated Latency Type: Incident

Duration: 1 hour and 14 minutes

Affected Components: Verifying Paymasters

Sep 25, 18:09:11 GMT+0
Resolved - This incident has been resolved..

Sep 25, 16:55:00 GMT+0
Identified - We have identified the root cause of the latency issue and are currently implementing a fix. Performance should begin to improve shortly.

Sep 25, 17:55:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.pimlico.io,2005:Incident/cm0wgvwcx0001lj895spblaym 2024-09-10T10:52:00.000+00:00 2024-09-10T10:52:00.000+00:00 Elevated Error Rate on API Type: Incident

Duration: 8 minutes

Affected Components: celo, nautilus, scroll, Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base

Sep 10, 10:52:00 GMT+0
Identified - We are currently investigating an elevated error rate on the API. Our team is working to determine the cause and mitigate the issue. Further updates will follow..

Sep 10, 11:00:00 GMT+0
Resolved - The elevated error rate on the API has been resolved. We are preparing updates to prevent similar issues in the future..

]]> tag:status.pimlico.io,2005:Incident/cly4hiylj16017bkn53h9nje3n 2024-07-02T13:50:00.000+00:00 2024-07-02T14:23:38.922+00:00 User Operations Inclusion Issue on Base chain Type: Incident

Duration: 44 minutes

Affected Components: base

Jul 2, 14:23:38 GMT+0
Monitoring - The issue affecting user operations inclusion on the base chain has been fixed. We are currently monitoring the system to ensure stability..

Jul 2, 14:33:48 GMT+0
Resolved - The incident has been resolved.

Jul 2, 13:50:00 GMT+0
Investigating - We are currently investigating an issue affecting user operations inclusion on the base chain. Our team is working to identify the root cause and will provide further updates as soon as possible..

]]> tag:status.pimlico.io,2005:Incident/clvzgnosb100157baohp4juts18 2024-05-09T16:26:32.797+00:00 2024-05-09T16:26:32.797+00:00 5xx Errors on API Type: Incident

Duration: 13 minutes

Affected Components: Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base, celo, nautilus, scroll

May 9, 16:26:32 GMT+0
Identified - We are currently investigating reports of 5xx errors affecting our API services. We are working to identify the root cause and will provide updates as more information becomes available..

May 9, 16:33:01 GMT+0
Monitoring - The issue causing 5xx errors on our API has been identified and resolved. We will continue monitoring the services to ensure stability. Further updates will be provided if necessary..

May 9, 16:39:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.pimlico.io,2005:Incident/clsjf5pvs5774bzolp13g5084 2024-02-12T20:30:00.000+00:00 2024-02-12T20:30:00.000+00:00 Degraded performance on the API Type: Incident

Duration: 20 minutes

Affected Components: Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base, celo, nautilus, scroll

Feb 12, 20:30:00 GMT+0
Monitoring - Degraded API performance was observed but is now resolved. We will continue monitoring to ensure stability..

Feb 12, 20:50:00 GMT+0
Resolved - Issue is completely resolved now.

]]> tag:status.pimlico.io,2005:Incident/cls31jelh1199158z3olwo840vi7 2024-02-01T09:50:00.000+00:00 2024-02-01T10:04:38.913+00:00 Latency issues affecting certain Polygon endpoints Type: Incident

Duration: 14 hours and 39 minutes

Affected Components: polygon

Feb 1, 10:04:38 GMT+0
Resolved - The issue has been resolved.

Feb 1, 10:00:48 GMT+0
Monitoring - The fix has been applied. We are now monitoring the system for stability..

Feb 1, 09:50:00 GMT+0
Identified - We have identified latency issues impacting select Polygon endpoints. The cause has been determined, and our team is currently implementing a solution..

]]> tag:status.pimlico.io,2005:Incident/clrqjhon94819bsomnn13nd1f 2024-01-23T15:49:00.000+00:00 2024-01-23T15:49:00.000+00:00 Partial Outage in API Services Type: Incident

Duration: 8 minutes

Affected Components: Dashboard, Verifying Paymasters, polygon, linea, dfk-chain, avalanche, kinto-mainnet, ethereum, opbnb, klaytn-cypress, arbitrum, optimism, gnosis, binance, fuse, lyra, base, celo, nautilus, mantle, scroll

Jan 23, 15:49:00 GMT+0
Identified - We are currently addressing a partial outage in our API services, traced back to database issues. Our team is actively working towards a resolution. Updates will follow as progress is made..

Jan 23, 15:57:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.pimlico.io,2005:Incident/clrnmtfmh126347bloifyl5t4av 2024-01-21T14:51:00.000+00:00 2024-01-21T14:51:00.000+00:00 Elevated errors rate on gnosis Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Verifying Paymasters, gnosis

Jan 21, 14:51:00 GMT+0
Identified - We have identified an issue with our upstream service provider that is currently affecting the Gnosis API. Users may encounter an increased rate of errors during this time..

Jan 21, 15:55:56 GMT+0
Resolved - This incident has been resolved..

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