Pimlico Status - Incident history https://status.pimlico.io Pimlico Tue, 18 Nov 2025 12:00:00 +0000 Degraded performance Type: Incident Duration: 6 hours and 23 minutes Affected Components: base, fuse, polygon, linea, nautilus, mantle, ethereum, lyra, opbnb, celo, arbitrum, binance, dfk-chain, kinto-mainnet, avalanche, optimism, scroll, gnosis, klaytn-cypress, Verifying Paymasters, Dashboard Nov 18, 13:00:00 GMT+0 - Identified - We’re seeing improved performance on our side, though we’re continuing to monitor the situation closely. If you run into anything or need help, feel free to reach out. Nov 18, 12:00:00 GMT+0 - Investigating - We’re currently experiencing degraded performance on our API due to an issue with Cloudflare. Our team is monitoring the situation closely and working to restore full stability. We will share updates as soon as possible. Nov 18, 14:45:00 GMT+0 - Monitoring - The issue has now been resolved and performance is back to normal. We’re continuing to monitor to ensure everything stays stable. Please let us know if you see anything unexpected. Nov 18, 18:23:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 23 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re seeing improved performance on our side, though we’re continuing to monitor the situation closely. If you run into anything or need help, feel free to reach out..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently experiencing degraded performance on our API due to an issue with Cloudflare. Our team is monitoring the situation closely and working to restore full stability. We will share updates as soon as possible..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has now been resolved and performance is back to normal. We’re continuing to monitor to ensure everything stays stable. Please let us know if you see anything unexpected..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>18:23:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 12:00:00 +0000 https://status.pimlico.io/incident/cmi4jl75k00zwwga6e6a3eowo https://status.pimlico.io/incident/cmi4jl75k00zwwga6e6a3eowo Dashboard Outage Type: Incident Duration: 2 hours and 20 minutes Affected Components: Dashboard Oct 20, 07:30:03 GMT+0 - Identified - We are currently experiencing an outage affecting the Vercel-hosted dashboard. The API and other systems remain fully operational. Oct 20, 09:30:00 GMT+0 - Monitoring - The dashboard is now operational again. We are continuing to monitor to ensure stability. Oct 20, 09:50:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:03</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an outage affecting the Vercel-hosted dashboard. The API and other systems remain fully operational..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - The dashboard is now operational again. We are continuing to monitor to ensure stability..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 07:30:03 +0000 https://status.pimlico.io/incident/cmgyvozzp00hohfk47b4ydo9s https://status.pimlico.io/incident/cmgyvozzp00hohfk47b4ydo9s Requests Logs Maintenance Type: Maintenance Duration: 2 days, 1 hour and 3 minutes Affected Components: Dashboard Dec 29, 18:42:57 GMT+0 - Completed - Maintenance has completed successfully. Dec 27, 17:40:00 GMT+0 - Identified - New request logs and data are temporarily unavailable during this scheduled maintenance period. Normal operations will resume once maintenance is complete. Type: Maintenance

Duration: 2 days, 1 hour and 3 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>18:42:57</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>17:40:00</var> GMT+0</small><br><strong>Identified</strong> - New request logs and data are temporarily unavailable during this scheduled maintenance period. Normal operations will resume once maintenance is complete..</p> ]]> Fri, 27 Dec 2024 17:40:00 +0000 https://status.pimlico.io/maintenance/cm571easo009dmcvxyci3dqzw https://status.pimlico.io/maintenance/cm571easo009dmcvxyci3dqzw Elevated API Error Rates Type: Incident Duration: 10 minutes Affected Components: celo, nautilus, scroll, Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base Dec 3, 11:50:00 GMT+0 - Resolved - This incident has been resolved. Dec 3, 11:40:00 GMT+0 - Identified - We are investigating an increase in 5xx server errors affecting the API. Our team is working to identify the root cause and restore normal service as quickly as possible. Type: Incident

Duration: 10 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>11:40:00</var> GMT+0</small><br><strong>Identified</strong> - We are investigating an increase in 5xx server errors affecting the API. Our team is working to identify the root cause and restore normal service as quickly as possible..</p> ]]> Tue, 3 Dec 2024 11:40:00 +0000 https://status.pimlico.io/incident/cm48ez9we001hro2w7344ybjj https://status.pimlico.io/incident/cm48ez9we001hro2w7344ybjj Elevated Latency Type: Incident Duration: 1 hour and 14 minutes Affected Components: Verifying Paymasters Sep 25, 18:09:11 GMT+0 - Resolved - This incident has been resolved. Sep 25, 16:55:00 GMT+0 - Identified - We have identified the root cause of the latency issue and are currently implementing a fix. Performance should begin to improve shortly Sep 25, 17:55:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 14 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>18:09:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the latency issue and are currently implementing a fix. Performance should begin to improve shortly.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>17:55:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 25 Sep 2024 16:55:00 +0000 https://status.pimlico.io/incident/cm1i5ewfv00063prlw5bi438e https://status.pimlico.io/incident/cm1i5ewfv00063prlw5bi438e Elevated Error Rate on API Type: Incident Duration: 8 minutes Affected Components: celo, nautilus, scroll, Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base Sep 10, 10:52:00 GMT+0 - Identified - We are currently investigating an elevated error rate on the API. Our team is working to determine the cause and mitigate the issue. Further updates will follow. Sep 10, 11:00:00 GMT+0 - Resolved - The elevated error rate on the API has been resolved. We are preparing updates to prevent similar issues in the future. Type: Incident

Duration: 8 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>10:52:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an elevated error rate on the API. Our team is working to determine the cause and mitigate the issue. Further updates will follow..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The elevated error rate on the API has been resolved. We are preparing updates to prevent similar issues in the future..</p> ]]> Tue, 10 Sep 2024 10:52:00 +0000 https://status.pimlico.io/incident/cm0wgvwcx0001lj895spblaym https://status.pimlico.io/incident/cm0wgvwcx0001lj895spblaym User Operations Inclusion Issue on Base chain Type: Incident Duration: 44 minutes Affected Components: base Jul 2, 14:23:38 GMT+0 - Monitoring - The issue affecting user operations inclusion on the base chain has been fixed. We are currently monitoring the system to ensure stability. Jul 2, 14:33:48 GMT+0 - Resolved - The incident has been resolved Jul 2, 13:50:00 GMT+0 - Investigating - We are currently investigating an issue affecting user operations inclusion on the base chain. Our team is working to identify the root cause and will provide further updates as soon as possible. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:23:38</var> GMT+0</small><br><strong>Monitoring</strong> - The issue affecting user operations inclusion on the base chain has been fixed. We are currently monitoring the system to ensure stability..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:33:48</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting user operations inclusion on the base chain. Our team is working to identify the root cause and will provide further updates as soon as possible..</p> ]]> Tue, 2 Jul 2024 13:50:00 +0000 https://status.pimlico.io/incident/cly4hiylj16017bkn53h9nje3n https://status.pimlico.io/incident/cly4hiylj16017bkn53h9nje3n 5xx Errors on API Type: Incident Duration: 13 minutes Affected Components: Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base, celo, nautilus, scroll May 9, 16:26:32 GMT+0 - Identified - We are currently investigating reports of 5xx errors affecting our API services. We are working to identify the root cause and will provide updates as more information becomes available. May 9, 16:33:01 GMT+0 - Monitoring - The issue causing 5xx errors on our API has been identified and resolved. We will continue monitoring the services to ensure stability. Further updates will be provided if necessary. May 9, 16:39:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:26:32</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating reports of 5xx errors affecting our API services. We are working to identify the root cause and will provide updates as more information becomes available..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:33:01</var> GMT+0</small><br><strong>Monitoring</strong> - The issue causing 5xx errors on our API has been identified and resolved. We will continue monitoring the services to ensure stability. Further updates will be provided if necessary..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:39:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 May 2024 16:26:32 +0000 https://status.pimlico.io/incident/clvzgnosb100157baohp4juts18 https://status.pimlico.io/incident/clvzgnosb100157baohp4juts18 Degraded performance on the API Type: Incident Duration: 20 minutes Affected Components: Verifying Paymasters, polygon, ethereum, gnosis, fuse, mantle, linea, dfk-chain, avalanche, kinto-mainnet, opbnb, klaytn-cypress, arbitrum, optimism, binance, lyra, base, celo, nautilus, scroll Feb 12, 20:30:00 GMT+0 - Monitoring - Degraded API performance was observed but is now resolved. We will continue monitoring to ensure stability. Feb 12, 20:50:00 GMT+0 - Resolved - Issue is completely resolved now Type: Incident

Duration: 20 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Degraded API performance was observed but is now resolved. We will continue monitoring to ensure stability..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>20:50:00</var> GMT+0</small><br><strong>Resolved</strong> - Issue is completely resolved now.</p> ]]> Mon, 12 Feb 2024 20:30:00 +0000 https://status.pimlico.io/incident/clsjf5pvs5774bzolp13g5084 https://status.pimlico.io/incident/clsjf5pvs5774bzolp13g5084 Latency issues affecting certain Polygon endpoints Type: Incident Duration: 14 hours and 39 minutes Affected Components: polygon Feb 1, 10:04:38 GMT+0 - Resolved - The issue has been resolved Feb 1, 10:00:48 GMT+0 - Monitoring - The fix has been applied. We are now monitoring the system for stability. Feb 1, 09:50:00 GMT+0 - Identified - We have identified latency issues impacting select Polygon endpoints. The cause has been determined, and our team is currently implementing a solution. Type: Incident

Duration: 14 hours and 39 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:04:38</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:00:48</var> GMT+0</small><br><strong>Monitoring</strong> - The fix has been applied. We are now monitoring the system for stability..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:50:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified latency issues impacting select Polygon endpoints. The cause has been determined, and our team is currently implementing a solution..</p> ]]> Thu, 1 Feb 2024 09:50:00 +0000 https://status.pimlico.io/incident/cls31jelh1199158z3olwo840vi7 https://status.pimlico.io/incident/cls31jelh1199158z3olwo840vi7 Partial Outage in API Services Type: Incident Duration: 8 minutes Affected Components: Dashboard, Verifying Paymasters, polygon, linea, dfk-chain, avalanche, kinto-mainnet, ethereum, opbnb, klaytn-cypress, arbitrum, optimism, gnosis, binance, fuse, lyra, base, celo, nautilus, mantle, scroll Jan 23, 15:49:00 GMT+0 - Identified - We are currently addressing a partial outage in our API services, traced back to database issues. Our team is actively working towards a resolution. Updates will follow as progress is made. Jan 23, 15:57:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:49:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently addressing a partial outage in our API services, traced back to database issues. Our team is actively working towards a resolution. Updates will follow as progress is made..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:57:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Jan 2024 15:49:00 +0000 https://status.pimlico.io/incident/clrqjhon94819bsomnn13nd1f https://status.pimlico.io/incident/clrqjhon94819bsomnn13nd1f Elevated errors rate on gnosis Type: Incident Duration: 1 hour and 5 minutes Affected Components: Verifying Paymasters, gnosis Jan 21, 14:51:00 GMT+0 - Identified - We have identified an issue with our upstream service provider that is currently affecting the Gnosis API. Users may encounter an increased rate of errors during this time. Jan 21, 15:55:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>14:51:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our upstream service provider that is currently affecting the Gnosis API. Users may encounter an increased rate of errors during this time..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>15:55:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 21 Jan 2024 14:51:00 +0000 https://status.pimlico.io/incident/clrnmtfmh126347bloifyl5t4av https://status.pimlico.io/incident/clrnmtfmh126347bloifyl5t4av